Frequently asked questions

We service the Cincinnati and Dayton metropolitan areas and Northern Kentucky, including Covington, Florence and the surrounding Kenton and Boone County communities. If you are unsure, give us a call!

You can call us directly, request a quote, or book online.

Yes. For a price right away, text (513) 326-8818 and you will get an answer in seconds, including a real number if you tell us the type of clean and how many bedrooms and bathrooms. You can also call or text (513) 712-2112 if you would rather reach a person. Message frequency varies, message and data rates may apply, and you can reply STOP at any time to opt out.

Yes, every service follows a detailed room-by-room checklist to ensure consistency and quality.

No. Many clients choose to provide entry instructions so cleaning can be completed while they're away. We'll confirm access details with you before your scheduled service.

If you're unsure, don't worry. That's common. Simply contact us or request a quote and tell us about your home and goals. We'll recommend the cleaning service that best fits your needs.

Standard Cleaning is designed for regular upkeep and maintenance. It focuses on visible surfaces, kitchens, bathrooms, and floors. Deep Cleaning goes further by addressing built-up grime, baseboards, corners, and often-overlooked areas.

If your home is already well-maintained, Standard Cleaning may be sufficient. However, many clients choose Deep Cleaning for a seasonal refresh, after hosting guests, or before starting recurring service.

Move-In / Move-Out Cleaning is ideal for empty homes during transitions such as moving, selling a home, or preparing for a new tenant. This service includes more detailed cleaning inside cabinets, closets, and appliances.

While requirements vary, our checklist-based cleaning covers what most landlords and property managers expect.

This service includes appliance exteriors. Interior appliance cleaning may be available upon request.

Yes. This service is designed for empty homes to allow full access to all areas.

Add-on services such as oven cleaning, refrigerator interior cleaning, carpet shampooing, and window cleaning are not included by default. These can be added to most cleanings for an additional fee.

Yes. Please give us at least 24 hours' notice before your booking time. Reschedules made inside 24 hours are subject to a $50 charge, the same one that applies to a late cancellation, and never both for the same change.

Your price is an estimate based on the details you give us when you book. If the condition on arrival is significantly different from what you described, we will contact you to agree on an adjusted price before any cleaning starts. We never change your price without your approval, and you can always decline and reschedule instead. Adding photos to your booking, or asking us for a walkthrough first, gets you a firmer price up front.

After we confirm your booking you'll receive reminders and what to expect. Feel free to contact us for any questions.

If you need anything outside of what was discussed during your original booking, please contact our office as soon as possible. We'll review the request and let you know what we can accommodate.

Yes. Our professional cleaning team brings all standard cleaning supplies and equipment needed to complete your service. We just use water and electricity on site.

Please contact our office directly so we can fully address your request and communicate with our cleaners. This helps us ensure nothing gets missed and everything is handled the right way.

We don't require it, but putting away clutter (like clothes, toys, or dishes) can help us focus more on cleaning surfaces and details.

We take the utmost care with your belongings. Items may be slightly moved while cleaning (especially if they're on counters, tables, or surfaces), but we're always careful and respectful with your home.

Cleanings will vary based on scope and size of space. We will provide an estimate upon booking. Please stay flexible as unforeseen factors can occur during the clean.

Our cleaners are trained, insured professionals who work for QuikWipe. We assign the right number of them for the size and scope of your job, and your estimate tells you how long it should take on site.

Your satisfaction matters to us. If anything wasn't quite right, please contact us within 24 hours of your cleaning so we can review the details and make it right. We'll return and re-clean the areas concerned at no charge, and if you'd rather not have us back, we'll refund the part of the job that fell short.